I'm pretty pissed nonetheless. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. 1. It's not enjoyable. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. We send emails as a courtesy when your tickets sell. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. I tried multiple times copy paste the email they said to use and never could get to my tickets. This NEVER happens. What ever happened to your sale? Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. 1. The same thing happened to me. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you have replacement tickets to offer, list the ones you have. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. NOT A SOLUTION, This is very frustrating. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. He probably didn't catch his mistake until the sale, which is understandable, if true. I've never complained about any company before. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. I receive a "Failed to load shipping label" errore message. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. 3. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. How to update your user name All Rights Reserved. Received and email confirmation. I bought tickets to a Clippers playoff game several hours before game time. i disputed a charge with them a couple weeks ago. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Danielle is the author of this solution article. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. In this instance, they will provide you instructions through email. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Replacement tickets of equal or better value to those purchased. All Rights Reserved. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. You dont get consumers back to your site if you cant deliver.. It has been sitting Winning bidder wont pay after winning. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). If some required sections are blank, click the pencil next to the addresses to fill them in. Then disconnected. Are we showing off our warehouses? Appalling experience. wipo.int. All Rights Reserved. 8 The following figure show in detail. Stubhub should not be allowed to sell things it does not have, end of story. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Purchased tickets to a concert. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. Help us improve this article with your feedback. Especially one without a history. How can I get a refund? If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Call stubhub, don't take their first offer, which is like a 20% refund. 4,038 total complaints in the last 3 years. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. I tried multiple computers as well with no luck. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Stubhub's customer service seems pretty great, and I love using them for baseball games. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. None of these are valid grounds for you to cancel your StubHub sale. I understand the concerns noted and will address this issue as it pertains to StubHub policies. We are changing the way you register and sign-in to the StubHub Community. Last Updated on June 17, 2022 by Dave Clark. I have no other recourse at this point. Make sure your account info is completely filled out. I asked if there were any buyer complaints or were the tickets invalid. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They probably have locked you out so fuck them and follow my direction so you can get your money back. Then again, I would be pissed if I were in his shoes. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Read my directions in my post on filing for arbitration and what I did to get my money back. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. The Seller (and not StubHub) sets the prices for the Tickets. We send emails as a courtesy when your tickets sell. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. I will not be using the Stubhub tickets for this event or ever again. this solution posted abouve is from May '21. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Thank you for your help! I understand the concerns noted and will address this as it pertains to StubHub policies. On the way to the event we noticed tickets had not been sent. My tickets were sold twice on stubhub. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Yes I've been waiting on the phone for customer server for almost 3 hours. I cannot reach them either. I assume they can be invalidated? I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Your boss's inability to be organized is not your problem! 2. Absolutely love when I get messages like this. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. This is zero help. BBB Business Profiles may not be reproduced for sales or promotional purposes. You guys are the shit, see you all on the road. If you can't deliver the tickets you sold on StubHub, you need to tell us. You will enter your community username and new password and done! Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. When will I be payed after adding the default Payment Method? Failed to load shipping label" errore message. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. The 'Payment' tab is automatically open. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. Ask the Community The Bills fulfill the "team of destiny" narrative. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Create an account to follow your favorite communities and start taking part in conversations. BBB Business Profiles generally cover a three-year reporting period. Create an account to follow your favorite communities and start taking part in conversations. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Find event and registration information. Customer service all the way to your seat, 2000-2022 StubHub. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I tried to remove it and there was site issues on StubHubs side. Have never paid anywhere close to face value for baseball tickets. So sorry for the delay here! I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? Customer Reviews are not used in the calculation of BBB Rating. Same, though I've kept pushing the dispute. Lindsay is the author of this solution article. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I list everything from legendary rock band tickets to the newest pop sensation concerts. Very late reply to this comment but OMG YUP SAME. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. You will enter your community username and new password and done! Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. Yes No Still Need Help? So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Any advice is appreciated. After the switch, you will enter the email address you use to access the community in order to reset your password. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. n the StubHub app, tap the second drop-down menu to see them). I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. my guess is that my account is disabled. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. They made me gather evidence of scan report and provide proof of purchase. So it really is pretty rare to purchase a ticket and then have it pulled. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. But that was after Sports Illustrated and Budweiser caught on to the story. See our. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated .
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