MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. You will need a pre-paid toll account and you must not be travelling for business reasons. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. You receive the highest rate of mobility component of the Disability Living Allowance. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. We are sorry for any inconvenience caused. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. The debts are not of a level that would significantly impact the level of the toll. Lines are open 8am to 8pm, Monday to Friday for general enquiries. What do the traffic light and lane display messages mean? Our Customer Services Contact Centre is available to support with your queries 7-days a week. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. Before using our Get in Touch option, check out our frequently asked questions below. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. To update, visit bit.ly/3GgiZ2h . You may appeal within one month of the date of your decision outcome. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. New customers can register for a T-FLOW account online. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. Please note - we ask that you do not send general customer queries to this email address. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. Share Your Details. Please ensure you leave enough credit to cover any journeys that you need to make. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). Each of the paragraphs within this agreement operates separately. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. transactions in live time as well as the status of Fast Tag account balances. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. Select the Payments option followed by Request Refund. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. For all other users the Class 1 toll is 2.00. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. For maximum convenience we recommend fixed monthly Direct Debit payments to your Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. To request a receipt, please have your card payment details available and click here. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. It is the Account Holders responsibility to ensure payments are successfully processed. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Nothing in these terms will affect those legal rights. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. For further details please email tag@merseytravel.gov.uk. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. T-FLOW is available for all vehicle classes and removes the need for cash. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. Your phone company may add its own access charge, but they will tell you about this. Payment will be made directly to the bank account from which the Direct Debit is taken. For a renewal, please complete the renewal form below. We are sorry for any inconvenience caused. We will add your new allowance to your journeys automatically on 1st April each year. Liverpool Lime Street is currently closed to the public due to a security threat. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. Exceeding the speed limit is the only endorsable offence under the byelaws. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK This often causes a conflict and the barrier will not lift in this instance. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Take your form, a passport. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. We aim to have normal service resumed as swiftly as possible. You can check how much you spend and keep track of the journeys you have made via our online account management system. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. What happens if I need to make more than my planned journeys? If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. We will refund any payments you have made to your Account. We would recommend that you seek independent legal advice on this issue. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Please use the AUTO lanes to pay with the correct change or by contactless. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. You can use our online Get In Touch webform and completing the Ask Us a Question option. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. Step 3. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Penalty surcharge 60. Receipts are available for viewing and downloading up to 6 months after your journey. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). . Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. I am an existing Fast Tag customer do I have to move to T-FLOW? Anything above that weight may still travel subject to prior approval based on a load calculation basis. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). Please use. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. Log in to manage your Mersey Tunnels account. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. This agreement is between you and Merseytravel. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. T&C apply. We usually operate a reliable service however sometimes things can go wrong. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. The toll fee will be deducted from your T-FLOW account. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. Get in Touch Before. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. Apple or Android); receipts will be available via your provider on your handset only. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Registering for T-FLOW is free. What happens if I change my vehicle or it is stolen? If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. receive the highest rate of mobility component of the Disability Living Allowance; Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Our telephone number is 0151 330 1004. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. Minimum charge one hour. You are able to top up your fast tag securely from this app. You must carry your personal identity pass and be travelling in your nominated vehicle. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Receipts are available for viewing and downloading up to 6 months after your journey. To request a receipt, please have your card payment details available and click here. Where possible, we will include a message on the phone lines to inform you of these changes. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux You hold a Disabled Persons (Blue) Parking badge You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. your V5C vehicle registration form showing the vehicle is registered to your address. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. You can view receipts for payments for up to 6 months. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. You can appeal within one month of the date of your decision outcome. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. you receive the enhanced rate of the mobility component of the Personal Independence Payment; You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Step 2. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. or All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card.
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