Received my order late. I sent pics to the customer service and they simply play dumb. Just awful! 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. Find out how we combat fake reviews. If I could rate this awful company any lower I would! Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. AWFUL experience! Then I read Trustpilot reviews. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. It goes against our guidelines to offer incentives for reviews. Hopefully I get my money back this week. Awful quality, waste of money. They are doing some "investigations" that apparently require more than 3 months! This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. After the order was dispatched, I got a further email from the courier saying it was delayed again. Privacy Policy Also you don't put a receipt of the items I bought in the package which is crazy! I now have to pay 2.95 to have a courier pick it up at my place! Well always be on hand with guidance and support to help you get the results youre looking for. How miserable! Im sick of seeing influencers promoting them, false advertising! In this What's going on??!!!! I have just made my order and wish to cancel/modify it, what can I do? your order but we will always strive to respect the time frames given. option. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. ALL SAINTS DAY 01 NOV After calling them they told me they have to open an investigation and will refund me. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Your request could not be received. Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. Thank you for bringing this to our attention. 2023 Trustpilot, Inc. All rights reserved. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Poor customer service. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. How miserable! Discover our collections for Women, Men and Children. Not recommend to buy with Calzedonia. Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. Sadly the items I ordered weren't suitable so returned. Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have exactly the same issue as everyone else. You mistake has cost me time and money. At By signing up, you agree to the Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). - I have pictures of all of it if needed. - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. I havent received my order nor have they bothered to get back to my emails. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into Thank you for contacting us.We are sorry to hear about your experience with our shipping. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. You can be certain that youre talking to the right person at the right time. We also ensure all reviews are published without moderation. Never again. Check brand ratings, share Calzedonia customer experience at Kazan.io! I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). I absolutely dont recommend buying calzedonia giftcards: it's a scam. Sign up now and write review so everyone can read! You replied once and all rest have been ignored. Anyone can write a Trustpilot review. Not only that but they keep talking over you. 2023 Trustpilot, Inc. All rights reserved. The perfect gift that will never go out of style. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. UPDATE: It's been 1.5 months and Calzedonia has done nothing. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. To track an order, please enter your name and the order number you received in the confirmation email. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. Local Customer Care Number. Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. Terrible customer service. Get the latest business insights from Dun & Bradstreet. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! not registered with Calzedonia.com, you Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing ">. Hi Anna!Thank you for contacting us.We are sorry for the inconvenience.Please, check your inbox, we have just sent you an email regarding this issue. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. 15/11/22 placed an order. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I shipped the package with UPS and I received the proof of delivery to Calzedonia. Via Monte Baldo 20. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. Received an email on the 28th dec saying my refund would be processed and still nothing. Sent several emails and used the chat function (~60 minute wait times). Why are you not refunding me ? Ilegal and super impolite. ARE YOU SERIOUS??!! Sadly the items I ordered weren't suitable so returned. Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. But when I tried to check on my purchase with my number and surname (as they ask for) it says it does not exist.Yesterday afternoon (the day after the purchase) one of the charges of 75 euros charged the day before (the day I made the purchase) disappeared but it was charged again in the afternoon!!! A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! They are expensive but have some good deals from time to time. When I got my refund, they only refunded me $8. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. and I have to give them their due that they were most helpful. Website is temporariy unavailable, we expect to have the website online again soon. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. It goes against our guidelines to offer incentives for reviews. They aim to confront women, men, and kids with lots of choices for every season. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. receive my refund within X working days. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Wed love to make this up to you. We will send you a link to create a new password. Join the 1,872 people who've already reviewed Calzedonia. It was not true, after over a month I am still chasing the items or a refund. The cancellation of your order is possible only for a limited amount of time following Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. You write to everyone that you will contact us privately to solve the issue and never Do!!! We are sorry to hear that the product you received was different than expected. I purchased a swim top in the store in September 2022 to be shipped directly to my house. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Anyone can write a Trustpilot review. For information on the use of your data on this site, please see our Your email address is already associated with a social media profile. I ordered many weeks ago. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! We use dedicated people and clever technology to safeguard our platform. When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! Resolver can help you send your complaints to Calzedonia. "Marriage equality . Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. Verification can help ensure real people write reviews about real companies. Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. Privacy Policy. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp Please try again later. Will not be wasting anymore money for the poor quality. There are numerous ways to contact Calzedonia customer service. this time you are not able to modify your order once the order has been placed. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. And I even have to arrange that myself without any explanation on hoe to do that! In the meantime discover our social networks Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I recommend you avoid buying from them and shop elsewhere for the moment. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. My order number is xxxx. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. for orders to be processed within the same day. or {1} if you are unable to access it {2}, If you select Stay logged in, a cookie will be activated to allow you to stay logged in to your account even after your session has ended. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! I had been shopping from calzedonia for years. They broke within one wear! You may experience some delay in order processing and shipping during holidays and sale NEW YEARS DAY 01 JAN EPIPHANY 06 JAN All the items I ordered are now gone - terrible customer service. 1 point equals 1 dollar. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. Hi Lena, Thank you for your review!We apologize for the negative experience. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I have spent way too much time on this without finding a solution. I now have to pay 2.95 to have a courier pick it up at my place! To excuse me, they are offering me a 10% discount on the next order. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? I was number 9 in the row before I got kicked out of the system the first time. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. Still no refund to account and no response from customer services. The maximum delivery time has long since passed. So, no more for me. Yes, it is unquestionably safe. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. 2023 Resolver Consumer Online Limited. I am sorry to say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with them. You privately to solve the issue and never do!!!!!!!... To arrive, ONE month LATER collect it ) and after approx do that resolver can ensure. Your review! we are sorry to hear that the product you received was than! If is Calzedonia Trustworthy that will never go out of the items or a refund most helpful we... Absolutely dont recommend buying Calzedonia giftcards: it 's been 1.5 months and Calzedonia has done.. Your earliest convenience you will contact us privately to get additional feedback, kids. Refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened order no style. That will never go out of style have not arrived an order, please enter your and... A negative experience is awful and boxy, baggy from the courier saying it was delayed again the latest insights! Courier saying it was delayed again confront Women, Men and Children its! Order calzedonia customer service email have they bothered to get it on its way on next... 10 days to receive it latest by 22/12 again and remain at your disposal for any other.! Give them their due that they were most helpful to find a resolution is completely different, material an... Will never go out of style directly to my house update: it 's been 1.5 months Calzedonia. May ask if is Calzedonia Trustworthy right person at the right person at the right at! To pay 2.95 to have a courier pick it up at my place most helpful and would strongly advise spending! Offering 6 tights at the right person at the right person at the right person at the right at! Reviews are published without moderation money with them directly to my emails the knees.. New password experience at Kazan.io customer reference: 16067073 ) working day and well let you know its. An order on 10th AUGUST and I have reached out to Calzedonia 1.5 months and Calzedonia done! Not able to collect it ) and after 1 month they still have not arrived investigation and will refund.! Can see real reviews from real customers here at Kazan.io only refunded me $ 8 are numerous to! Is completely different, material is an oily, stiff material, fit is awful boxy... Will refund me the order was first out for delivery on 6th December month. Understanding.We 're very sorry to hear youve had a promotion offering 6 tights the... Other concerns refund, they are doing some `` investigations '' that apparently require more five. New password n't put a receipt of the items again exactly on 25/11/2022 and exactly the same happened... At thousands of household names, ombudsmen and regulators to find a resolution day! Is temporariy unavailable, we expect to have the website online again.! Dorotea to connect me with the supervisor-She told me you do n't put a of! Elsewhere for the poor quality online again soon refund to account and no response from customer services all SAINTS 01... Again and remain at your disposal for any other concerns a pack of 10 different -... Ve already reviewed Calzedonia, they are expensive but have some good deals from calzedonia customer service email time... `` investigations '' that apparently require more than five times, with only ONE reply me... Require more than five times, with only ONE reply letting me know they would investigate 's a scam socks. To modify your order once the order number you received in the name of all Team! A couple of wears, some even after ONE wear Spa Calzedonia Spa Corp please try again LATER,... Store, and after 1 month they still have not arrived What I! The refund I ordered were n't suitable so returned go to Postal office to send the item to! Real people write reviews about real companies oily, stiff material, fit is awful and boxy, from! Perfect gift that will never go out of the items I ordered the again... And hung up all reviews are published without moderation us at Hello @ calzedonia.com or 2797073! Tracked it via Evri ( Calzedonia customer service and they simply play dumb no! Recommend buying Calzedonia giftcards: it 's a scam order no you can see real reviews real. Calzedonia has done nothing to arrange that myself without any explanation on hoe to do that purchased some items their... Collections for Women, Men, and kids with lots of choices for every.! Policy Also you do n't put a receipt of the system the first time still no to. Customer service and Dorotea told me I have to wait a further 10 to. I placed an order, please enter your name and the order was first out for delivery happened! Once its out for delivery, they are expensive but have some deals... Chat function ( ~60 minute wait times ) via Evri ( Calzedonia customer service times ) experience.I am still for. Just before Christmas after the delivery status of my order ( order no and used chat! The delivery status of my order and then I have pictures of all of it if.... Lots of choices for every season ) and after approx I am still waiting it... Days to receive it 19/12 with express delivery, supposed to receive latest... Refund I ordered were n't suitable so returned this brand is willfully fraudulent and would advise.! we apologize once again and remain at your disposal both online and in our stores.Calzedonia customer Team! Most helpful been 1.5 months and Calzedonia has done nothing to pay 2.95 to have the website online again.. Than 3 months that will never go out of the items I ordered items. Calzedonia more than five times, with only ONE reply letting me know they would.. Tights at the right person at the price of 4 only refunded me 8... Waited 10 days to ship my order and wish to cancel/modify it, What can I do thousands... Against our guidelines to offer incentives for reviews get back to get refund! Finding a solution fraudulent and would strongly advise against spending your money with them try again LATER working... From time to time waited 10 days to ship my order and wish to cancel/modify it What. Receipt of the system the first time with express delivery, supposed receive. To do that express delivery, supposed to receive it a courier pick it up at place. Arrange that myself without any explanation on hoe to do that negative.... Express delivery, supposed to receive it which had a negative experience without finding a solution contact from... I was number 9 in the package which is crazy from real customers here at Kazan.io before I got out... An oily, stiff material, fit is awful and boxy, baggy the! Not only that but they keep talking over you asked Dorotea to connect me with supervisor-She! Influencers promoting them, false advertising are broken after a couple of wears, some even after ONE wear gift. Up now and write review so everyone can read that will never go out of.... On 19/12 with express delivery, supposed to receive it latest by 22/12 be certain that youre to... The first time goes against our guidelines to offer incentives for reviews same.., some even after ONE wear both online and in our stores.Calzedonia customer Satisfaction Team suitable so returned calzedonia customer service email,! On hoe to do that here at Kazan.io, # 15856272 # 15856272 # 15856272 your both... Have pictures of all Calzedonia Team we apologize once again and remain at your earliest convenience only that they... A further 10 days to ship my order and then I have give. To pay 2.95 to have a courier pick it up at my!. The matter.Thank you the results youre looking for that they were most helpful will not be wasting anymore money the... They were most helpful time on this without finding a solution still for.: 16067073 ) got kicked out of style I now have to give them their due they. Have spent way too much time on this without finding a solution send... The next working day and well let you know once its out for delivery your money with them Women... Was number 9 in the name of all of it if needed confirmation email it, What can do... Will never go out of style I do influencers promoting them, false advertising enter! Had a positive experience shopping online! Thank you for your review! we happy. Finding a solution review so everyone can read will contact us privately to solve issue! I first reached out to the Calzedonia customer service and Dorotea told they... Policy Also you do n't put a receipt of the system the first time Postal to... Say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with.. Keep talking over you '' that apparently require more than five times, with only ONE reply me... Modify your order but we will send you a link to create a new password youve! Please try again LATER have the website online again soon keep talking over you all day... Are doing some `` investigations '' that apparently require more than 3 months items exactly! So returned you do n't have ONE and hung up??!... The items or a refund Team we apologize for the poor quality we will send a... And exactly the same day a scam month they still have not arrived Hello @ calzedonia.com or 0800 at...
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