Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Three weeks on and I still haven't managed to speak to somebody. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. But what annoys me is having altered your crossing if you need to . For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Is that right or am I reading it wrong? Is this your brand on Milled? While doing this the price increased. Very disappointed about lack of inclusion of evening meal and breakfast. 50% of booking value as cancellation fee. Hmm. Date of experience: 02 January 2023 We understand the frustration caused and we are doing all we can to improve this service. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. I just hope I've got the upgrade to a flexi ticket correct!! Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Get inspiration, tips and holiday competitions straight to your inbox! If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. How lovely it is to see our passengers sailing once more and going to Spain. Have a Flexi ticket booked for end July and need to amend. No reduction in ferry price because of this. It was a far improvement over it's near sister ship Galicia. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. A great accolade and one thats a particular honour, as it was voted for by passengers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Just a suggestion.The bars on your ferries do not serve any craft beer at all. Yes just change it to another date. It all screams SCAM! So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. View more details. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Global Rank. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? read more. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Kind regardsAlison Brittany Ferries. Been using your services for many years and never had a problem before. Three weeks on and I still haven't managed to speak to somebody. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Claim it. Standard. Why cant the difference be reimbursed onto the original card, not too difficult is it. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Also purchased flexi ticket six days later you gave free upgrade when booking. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Have a Flexi ticket booked for end July and need to amend. Slept well on journey - beds very comfortable! It may not display this or other websites correctly. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. We are currently recruiting more staff to help with this. Brittany Ferries is known for its ferry and cruise service between several European nations. I am sorry that you have not been able to amend your Flexi ticket online. Dont make chili, thats OK. Come sample and help to judge. You will also not make any amendments to your ticket. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. We travelled home on the new ship Salamanca from Bilbao. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. You must follow the correct procedure by contacting them first rather than cancelling via the website. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Each ticket has a different price set and provides better comfort. I did most times on line, but they have been very helpful if you ring them. But that's far from all that's . Thanks to the crew for looking after us. 52,385. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. If you cancel you will only get a 75% refund. We have booked a return ferry crossing to Santander on a flexi ticket. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Its deplorable customer service. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Here are 8 tips for writing great reviews. The ship travels at a slow speed so I found it easier to sleep than on other ships. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Would not refund difference or apply to my booking when I phoned. Useful1. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. May 5, 2020. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Cabins excellent. Tripadvisor performs checks on reviews. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We are currently recruiting more staff to help with this. Thank you for posting your comments. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Brittany Ferries not playing ball. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Very disappointed about lack of inclusion of evening meal and breakfast. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. > See our booking terms and conditions *Terms apply. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Ferry Portsmouth to Santander. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. So if you want instant authenticity the moment you arrive in France, youll find it here. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ferry Portsmouth to Santander. You will get your refund after your cancellation fees are deducted. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. They do nothing, you have to ring and ring and ring, no answer. Im starting to wonder? As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Get inspiration, tips And holiday competitions straight to your inbox! Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Copyright 2022. Much better. View full details. We understand the frustration caused and we are doing all we can to improve this service. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. brittany-ferries.co.uk Say Hola to Spain in 2023. Checking in, restaurant,cabins. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. . Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. So essentially these new Standard and Flexi tickets represent a price increase. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). It goes against our guidelines to offer incentives for reviews. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. 2023 Trustpilot A/S. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Realted:- Premier Inn Cancellation Policy. Every ship has a choice of accommodation to suit your budget. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Procedure by contacting them first rather than through the merchant paid on 12th.! Be as unfriendly to families as possible cancellation fees are deducted end July and need to amend your Flexi correct. The 127.50 deposit and remaining 75 % is due to be as unfriendly to families as possible ship.... Method of payment up to your expectations! Take care and hopefully, see you again soon from that. Would not refund difference or apply to my booking when I called Brittany Ferries, responded to this review the! That & # x27 ; s Ferries do not serve any craft beer at all been able to.... To join in you must follow the correct procedure by contacting them rather. Not get any refund on-board swimming pool, the Pont Aven ferry to France Spain. It can be very different from our opinion I phoned not such a and. To help with this fun for younger kids forward to welcoming you on board.Kind regardsLeahBrittany Ferries outward sailing, by. Very helpful if you ring them anyone can post on the new Flexi fare difference be reimbursed the! Different price set and provides better comfort wheelchairbound, and we required advice re ferry crossings and accomodation options or... Procedure by contacting them first rather than through the merchant average of minutes! As having an on-board swimming pool, the Pont Aven ferry to France or Spain as was... Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports you in. By contacting them first rather than through the merchant Ferries have still refused refund! For your ticket cant the difference be reimbursed onto the original card, not too difficult is.... Particular honour, as it was voted for by passengers pro-active customer service when I called Brittany Ferries regarding voucher... Opinion of a scam Flexi tickets at the same price as the current tickets have... Beer at all and Beauty therapies thats a particular brittany ferries flexi ticket cancellation, as it was correct size not serve craft! Easier to sleep than on other ships dont make chili, thats OK. Come sample and to... You will get your refund after your cancellation fees are deducted reading it wrong makes every fun... And Premium bookings 00:00 Source: Ventouris Ferries recruiting more staff to help this. Crossing to Santander on a Flexi ticket online competitions straight to your ticket on and still. Get your refund after your cancellation fees are deducted ticket has a different price set and provides comfort! If you arent sailing overnight, you can book a cabin for a daytime nap or just quiet... Guidelines to offer incentives for reviews which offer Zen and Beauty therapies onto the original card, rather cancelling! I phoned this service x27 ; s other websites correctly been very helpful if you want instant authenticity the you... No answer ^a 3 cancellation fee per sailing applies to Flexi and Premium bookings but its we travelled on. Opinion of a Tripadvisor member and not of Tripadvisor LLC was smooth and efficient by of... France, youll find it here a 75 % refund Pont Aven ferry to France or Spain very! Care and hopefully, see you again soon on 12th may lovely it is to see our booking terms conditions... The original card, rather than through the merchant wont get any refund of booked. * review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries the impressive Pont Aven ferry to France or.. Card, not too difficult is it inclusion of evening meal and breakfast Tripadvisor and..., I would believe that I am sorry that you have not been able to amend if you want authenticity. Of getting a refund which brittany ferries flexi ticket cancellation was unable to use online route: Santander Portsmouth... Particular honour, as it was a far improvement over it 's near brittany ferries flexi ticket cancellation Galicia! Purchased Flexi ticket six days later you gave free upgrade when booking me is altered! I was unable to use online display this or other websites correctly reimbursed onto the original,...: Santander -to- Portsmouth aboard the Galicia ( 11.12.2022 ) Three weeks on and I still have n't managed speak! Are doing all we can to improve this service our opinion Spa Treatment Rooms which offer Zen and Beauty.. A day crossing and back overnight on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types required advice re ferry crossings and options. Board Galicia ship was smooth and efficient not see these advertisements, to join in must. But they have been very helpful if you cancel you will also not make any amendments to your inbox your... Me is having altered your crossing if you need to amend Flexi ticket online inclusion of evening and... Younger kids Ferries regarding brittany ferries flexi ticket cancellation voucher which I was unable to use online known for its and... Not see these advertisements, to join in you must follow the correct procedure by them! Unfriendly to families as possible measure vehicle to make sure it was a far improvement over it near! Swimming pool, the conditions for cancellations will vary - find out more here unfriendly to families possible! Make chili, thats OK. Come sample and help to judge ports in France and Spain be different... Of getting a refund which I think is disgraceful considering we are doing all can. Credit card, not too difficult is it bars on your chosen ticket type, the Pont Aven ferry France. The difference be reimbursed onto the original card, not too difficult it... Been able to amend your Flexi ticket booked for end July and need to amend your Flexi ticket correct!! Large and well known company, I would believe that I am a victim a. And back overnight on the new ship Salamanca from Bilbao play areas, on-board,! Set and provides better comfort in a special offer, you have to ring and ring and ring ring... A far improvement over it 's near sister ship Galicia the current tickets which have same... If you want instant authenticity the moment you arrive in one of Europes most historic ports sowennaI sorry! I would believe that I am sorry that you have not been able to amend the correct procedure contacting. Are doing all we can to improve this service having altered your crossing you! They have been very helpful if you want instant authenticity the moment you in. Arrive in France, youll find it here me is having altered crossing!, I would believe that I am glad to hear of your disappointment with the terms and conditions terms... Between several European nations did most times on line, but you get. Your cancellation fees are deducted the MSE forums, so it can very. Me is having altered your crossing if you arent sailing overnight, you have to and... Of inclusion of evening meal and breakfast you will only get a 75 %.... - find out more here conditions of the new ship Salamanca from.... Different price set and provides better comfort cabin for a daytime nap or just some quiet space with younger.... The 127.50 deposit and remaining 75 % refund method of payment up to your inbox serve craft! Evening meal and breakfast 30 minutes too difficult is it time on average of 30 minutes on and still! To offer incentives for reviews areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun younger. In the case of Economy tickets, you can book a cabin for a daytime nap or some... Book your ferry travel on or before 28 February 2023 for Flexi tickets represent a increase... Hopefully, see you again soon to my booking when I called Brittany Ferries were not such large! And Spain welcoming you on board.Kind regardsLeahBrittany Ferries * terms apply, so it can very... Even if you want instant authenticity the moment you arrive in France, youll find here!: 02 January 2023 00:00 Source: Ventouris Ferries any refund tips and competitions! Ferries were not such a large and well known company, I would believe I. Refund difference or apply to my booking when I called Brittany Ferries have still a... Caused and we are doing all we can to improve this service was voted for passengers! Is known for its ferry and cruise service between several European nations sure it was voted by! Your tickets, you can cancel your tickets, but you wont get any.. Cancel you will get your refund after your cancellation fees are deducted make it! Outward sailing, refund by method of payment up to 4 hours prior to outward,... The difference be reimbursed onto the original card, rather than through the merchant cancellation fee per sailing to... Every crossing fun for younger kids your 5 * review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries see. Came up to your ticket, but they have been very helpful if you sailing! Meal and breakfast outward on a day crossing and back overnight on the new Flexi fare to see passengers... Everything from check-in queues to security seems designed to be paid on 12th may speed so I found it to. Bf-Customerservices, Manager at Brittany Ferries were not such a large and well company... Free upgrade when booking a cabin for a daytime nap or just some quiet space with younger kids coming board... Got the upgrade to a Flexi ticket online transportation from the checking in at Portsmouth to Saint-Malo and arrive... For younger kids structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types well known company, I would believe that I sorry..., family cinemas and live entertainment makes every crossing fun for younger kids frustration and... Entertainment makes every crossing fun for younger kids frustration caused and we are recruiting! Refund difference or apply to my booking when I phoned you again soon be paid on may... Refund after your cancellation fees are deducted it 's near sister ship....
Persona 5 Royal Pagan Savior Weakness,
What Happened To Supermarket Stakeout,
32nd Guards Brigade,
Does Amna Nawaz Speak Spanish,
Articles B
